Shipping policy

At The Lingerie Edit UK, we aim to make delivery simple, reliable and discreet.

UK Delivery

We currently deliver across the United Kingdom.

Free UK delivery is available on orders of £50 or more.

For orders below £50, the applicable delivery charge will be shown clearly at checkout before payment is completed.

Orders are processed as quickly as possible after payment has been confirmed. Estimated delivery times shown at checkout are provided as a guide and may occasionally be affected by courier delays, public holidays, severe weather or other circumstances outside our control.

Discreet Packaging

We understand the importance of privacy when purchasing lingerie.

All orders are sent in plain, discreet outer packaging wherever reasonably possible, without prominent references to the nature of the products inside.

Order Processing

Orders are normally prepared for dispatch on working days, excluding UK bank holidays.

Once your order has been dispatched, you may receive tracking information where a tracked delivery service is used.

Please ensure that your delivery address is complete and accurate when placing your order. We cannot guarantee that an address can be changed once an order has entered the dispatch process.

Delayed Deliveries

Occasionally, deliveries may take longer than expected due to circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact us and we will investigate the delivery with the relevant courier.

Lost or Damaged Parcels

If your parcel appears to have been lost in transit or arrives damaged, please contact us as soon as possible with your order number and any relevant photographs.

We will review the matter and, where appropriate, arrange a replacement, refund or other suitable resolution in accordance with your statutory rights.

International Delivery

Where international delivery is available, the available destinations, delivery charges and estimated delivery times will be displayed at checkout.

Customers ordering outside the United Kingdom may be responsible for any applicable import duties, taxes, customs charges or local handling fees imposed by the destination country.

Delivery Restrictions

Certain delivery services may not be available to all postcodes or destinations.

We reserve the right to cancel and refund an order where we are unable to deliver to the address provided.

Contact Us

If you have any questions regarding delivery or an existing order, please contact The Lingerie Edit UK through the contact details provided on our website.

The Lingerie Edit UK — Curated for confidence.